Frequently Asked Questions about COVID-19 (Coronavirus)

These are extraordinary times and we are dealing with an unprecedented national health emergency. We don’t have all the answers, but the UO has a large team working around-the-clock to respond to the situation and we will communicate information as soon as it becomes available.

Oregon Governor Kate Brown calls for Oregonians to stay home, closing specific retail businesses and requiring social distancing in most cases. The executive order took immediate effect on March 23, 2020.


We are continually updating these FAQs. If you have a question that isn’t answered in this FAQ, please submit it using this web form.


Health and Wellness

How is the coronavirus affecting the state of Oregon?

See the Oregon Health Authority for situation updates in Oregon and the CDC for more information about the novel coronavirus and COVID-19.

What are the symptoms of COVID-19?

Patients with COVID-19 have reported mild to severe respiratory illness with symptoms including fever, cough, and shortness of breath. Symptoms may appear 2–14 days after exposure.

Information suggests that older people and those with certain underlying health conditions like heart disease, lung disease, and diabetes, for example, seem to be at greater risk of serious illness.

How does COVID-19 spread?

COVID-19 is thought to spread mainly from person-to-person. This includes being within approximately six feet of an individual with COVID-19 for a prolonged period of time and through respiratory droplets produced when an infected person coughs or sneezes.

It may also be possible that a person can get COVID-19 by touching a surface or object that has the virus on it, then touching their own mouth, nose, or possibly their eyes.

What should I do if I suspect I have COVID-19?

If you develop these symptoms and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with widespread or ongoing community spread of COVID-19, call your healthcare provider before going in person. Tell them about your recent travel or contact. They will work with the local or state public health departments to determine if you need to be tested for COVID-19.

Students in Eugene can call the University Health Center at 541-346-2770. Students at the Portland campus can use the Portland State University Center for Student Health and Counseling, and OIMB students are encouraged to contact the Bay Clinic in Coos Bay.

If you are sick, follow all CDC guidelines to prevent the disease from spreading to people in your home and community.

If you are a UO employee, follow these guidelines for employees.

Individuals who wish to monitor themselves for symptoms can use a self-monitoring form to do so.

What is social distancing?

Public health officials are encouraging persons to practice social distancing whenever possible. Social distancing includes maintaining distance from others when possible (6 feet is recommended), refraining from attending large gatherings or events, and avoiding unnecessary contact with others (e.g., not shaking hands, hugging, or kissing as a greetings).

The University of Oregon has implemented social distancing strategies by providing remote education for the entire spring term, canceling nonessential events/gatherings of 25 or more persons, and suspending certain travel. Individuals can practice similar strategies in their personal lives.

Additional guidance for social distancing in the workplace is available from Human Resources.

When is isolation or quarantine used?

  • Isolation separates sick people with a contagious disease from people who are not sick.
  • Quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick.

According to the CDC, both of these strategies are used to limit the spread of communicable disease.

Persons in isolation or quarantine should restrict activities outside their residence, except for getting medical care, for the period of time they are at risk of secondary transmission. If you are in isolation, do not go to work, school, or public areas, and avoid using public transportation, ride-sharing, or taxis.

If a student in UO housing needs isolation or quarantine, representatives of the Incident Management Team would work closely with health professionals to determine, on a case-by-case basis, a recommended housing option and isolation plan.

If someone around you has been placed in isolation or quarantine, this does not necessarily mean they have contracted COVID-19, they may simply be awaiting test results, and similarly persons who have completed quarantine or have been released from isolation do not pose a risk of infection to other people.

Where can undergraduate and graduate students find information about food insecurity?

The Office of the Dean of Students provides updated information about food available on campus, as well as the Eugene-Springfield area at https://dos.uoregon.edu/food.

I’m very worried about COVID-19 and I need help managing my feelings.

The abundance of news and updates about COVID-19 is making many people feel anxious. The University Counseling Center has gathered a variety of online resources to help the UO community manage concerns around COVID-19.

Starting Thursday, April 2, the University Counseling Center will offer telemental health services (videoconferencing) for students in Oregon and California. Students can still access in-person drop-in and other mental health services in the University Health, Counseling, and Testing Center building. Students with questions about options for mental health support should call the Counseling Center at 541-346-3227. The same phone number also functions as an after-hours crisis and support line for all UO students regardless of location. Visit the University Counseling Center website for more information.

Portland students can get support at the Portland State University Center for Student Health and Counseling.

Resources for undergraduate and graduate students:

The Employee Assistance Program offers free counseling to eligible employees, their dependents, and eligible household members through Cascade Centers, Inc.

Can you recommend resources to help students with families?

The National Association of School Psychologists has created an online resource guide for parents. Common Sense Media offers this guide for navigating media while practicing social distancing and school closures. The Center for Disease Control has published this guide for parents on how to protect your family.

Local school districts have all posted information on their websites to support parents while their children are at home. Visit the Eugene School District and Springfield Public Schools for more information, including details about meals for students.

The Graduate School’s Family GE is available to support families via e-mail at familyge@uoregon.edu.

    I’m concerned about bias, racism, and xenophobia related to COVID-19.

    Viruses don’t discriminate: COVID-19 is not associated with any race, ethnicity, or nationality. It is vital that our community work to combat discrimination based on racial bias or appearances and to correct misinformation on the spot. Make sure you only share accurate, unbiased information, and speak up when you hear, see, or read misinformation or harassment.

    Incidents of bias or harassment on campus can be reported to the Bias Education and Response Team or the Office of Investigations and Civil Rights Compliance.

    What should I know about online fraud and scams exploiting the coronavirus pandemic?

    Oregon’s U.S. Attorney and the FBI have warned of several new fraud schemes with scammers targeting people by setting up fake websites, contacting people by phone and email, and posting false information on social media. Please review these tips from the Federal Trade Commission.

    Section last updated April 1, 2020, at 12:00 p.m.

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    Prevention

    What can I do to avoid getting sick?

    The best way to prevent the spread of respiratory illnesses, including COVID-19 and influenza, is to avoid exposure to the virus.

    Take the CDC-recommended precautions to reduce your risk of exposure, including proper handwashing; avoiding touching your eyes, nose, and mouth; covering your cough or sneeze with a tissue, then throwing the tissue in a trash receptacle; cleaning and disinfecting frequently touched objects and surfaces; and avoiding close contact with people who are sick.

    The university has deployed a number of handwashing stations across campus.

    How should I clean my work space?

    The CDC and University Health Center recommend people clean and disinfect frequently touched objects and surfaces (e.g., keyboards, cell phones, doorknobs, desks, light switches) using a regular household cleaning spray or wipe.

    An EPA-registered disinfectant or 10 percent bleach/water solution will be most effective. These cleaning and disinfectant products are readily available through mail order or local supermarkets and stores that stock basic home cleaning products.

    Do I need to wear a facemask?

    The CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19. Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).

    I have a health condition that may put me at higher risk from COVID-19. Is there anything I should do to protect myself?

    The university recommends community members with specific health concerns contact their healthcare provider for medical advice tailored to their individual situations. See the sections on Human Resources and Academics and Classes for information on leave, distance learning, and work-from-home options.

    Section last updated April 1, 2020, at 11:45 a.m.

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    University Operations

    What campus services remain open?

    Oregon Governor Kate Brown calls for Oregonians to stay home, closing specific retail businesses and requiring social distancing in most cases. The executive order took immediate effect on March 23, 2020.

    The UO has suspended all on-campus operations except for critical services to comply with the order.

    How will the UO offer classes moving forward?

    For all of spring term the UO will deliver all classes remotely.

    The university made this difficult decision – like many public universities in Oregon and our national peer institutions – to ensure the health and safety of our students, to provide certainty to our faculty as they determine how to structure courses for spring term, and to enable our students to more effectively manage their lives and plan during uncertain times.

    Our hope is to return to normal campus operations and face-to-face instruction as quickly as possible. For more information about this change, please see the president’s message.

    What guidelines are available for UO employees who must work on university property?

    In accordance with Governor Brown’s Executive Order 20-12, the university has authorized remote work for every employee who is able to perform the functions of their job from a remote location. Guidance for employees who can only perform their work on university property can be found at COVID-19 (Coronavirus) Scenarios and Guidance for University of Oregon Employees.

    Can I get a refund for my spring term parking permit?

    Yes. Any faculty/staff, student, or affiliate permit holder whose permit is for at least three months in duration may return their permit for a refund of any full month so long as the physical permit is received by the third of that month (e.g., for a refund for April, the permit must be received by April 3). The process for returning a permit is simple:

    1. Go to Transportation Services and download the “return permit” cancellation form.
    2. Complete and email the form to transportation@uoregon.edu. You do not have to physically return the permit hang tag. 

    3. Alternately, you can print, complete, and mail the form with your permit (hang tag) to Transportation Services (1401 Walnut Street, Eugene, OR 97403).  

    Refunds will be provided in accordance with how the payment was made (e.g., payroll deduction or student bill). A check will be mailed to the permit holder’s address in Duckweb if the permit was purchased by credit card, cash or check.

    Are there any changes in the Student Rec Center's operations?

    The Student Rec Center is closed until further notice.

    Email trishd@uoregon.eduby April 10 for refunds on non-credit classes. Go to our frequently asked questions about academics and classes for more information on remote PE class delivery. If you have purchased a class or program that has been canceled, or rented space and are no longer able to hold your event, you can request a refund by email at src@uoregon.edu.

    Does UO Campus Mail still do mail pickups and deliveries?

    The university’s Campus Mail Services is continuing to deliver and pick up campus mail daily. The campus mail delivery schedule will be reviewed weekly and adjusted based on university need. For more information visit Campus Mail Services.

    Are there special cleaning products or procedures being employed across campus?

    The UO is following cleaning guidelines and protocols recommended by the CDC. Custodial staffing has been increased in both University Housing and Campus Planning and Facilities Management. Additional attention is being given to high touch areas such as door handles, handrails, and push bars on doors across campus. The UO is working to ensure that necessary supplies are on hand in the event that guidelines are expanded in the coming weeks. The university has also deployed a number of handwashing stations across campus.

    What is the university doing about campus construction projects?

    All contractors currently working on projects at the UO have been directed to follow all federal, state, and local requirements and guidelines with regards to COVID-19. That includes guidelines on social distancing, additional hand washing stations, and disinfecting of surfaces and objects.

    Gov. Kate Brown’s “Stay Home, Save Lives” executive order on March 23 allowed construction projects to continue across the state, provided that contractors ensure their workers are maintaining social distancing measures.

    Large staff meetings on job sites at the UO ended on March 16. Safety instructions and pre-work stretching is being done in smaller groups, observing proper social distancing.

    Per federal and state directives, all contractors are expected to implement the appropriate protocols to address a potential situation where an employee reports that they have tested positive to COVID-19.

    The university continues to monitor the situation closely. Any decision to suspend work on projects will be made in consultation with contractors and state and local health authorities.

    Section last updated April 1, 2020, at 12:00 p.m.

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    Closures and Adjusted Hours

    The university is now conducting a majority of its operations remotely, including the delivery of instruction and other student services. In order to comply with the governor's stay-at-home order, a limited number of critical functions are being performed on-campus. For the most up-to-date information, visit https://uoregon.edu/closures.

    Section last updated April 1, 2020, at 12:00 p.m.

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    Academics and Classes

    Is the university still holding classes?

    On March 19, President Schill announced that all spring term classes will be held remotely following a mandate from Oregon’s governor. No classes will be held in person for the term. Students and faculty can access all of their classes remotely via Canvas. For assistance accessing Canvas, visit Canvas support or Going Remote.

    NEW: Do you have plans yet for the fall term?

    Currently, plans are for fall term to be on campus. But we will continue to comply with all existing and future state and federal requirements to limit the spread of COVID-19. We are working in close coordination with the local, state and national authorities to ensure safety.

    How is the university handling testing accommodations through the Accessible Education Center (AEC)?

    Instructors who administer timed online exams are responsible for adjusting exam lengths to facilitate extended time accommodations. Instructors can visit Canvas for instructions on how to adjust exam time and AEC’s Instructor Portal to view students’ notification letters and accommodations.

    Students with accommodations should communicate directly with their instructor. If you need further assistance, contact AEC at uoaec@uoregon.edu or 541-346-1155.

    How do I access my classes remotely?

    All classes are being required to have a Canvas website for class instruction. You can log into canvas.uoregon.edu using your DuckID to access your classes. For more questions about accessing and using Canvas, visit Canvas support or Going Remote.

    What other resources for remote learning are available to students?

    See remote.uoregon.edu for access to a wide range of resources.

    The Duck Store is offering several resources including:

    • Textbooks and digital course materials may be purchased or rented in-store at the main location or online through UODuckStore.com.
    • Free shipping on all orders to provide access for students who are studying remotely. This expanded service will be available until further notice.

    Information Services has 150 Chromebooks available as loaner devices for those who need a computer to continue their education remotely. Sign up for a loaner Chromebook. They will be available on a first-come, first-serve basis.

    I don’t have internet access; what are my options?

    Students who do not have internet access can explore various temporary solutions.

    To learn more about options, read about home internet options information from Information Services.

    Will all courses be able to be offered remotely?

    A number of courses will not be offered remotely. Departments will be canceling those courses and reaching out to students to help find alternative courses.

    What is the difference between an online course and a remote course?

    Generally, the phrase “online course” refers to a class that was purposefully designed to be delivered completely online, with no or limited in-person meetings. “Remote course” refers to a class that normally would be held in-person, but due to unforeseeable circumstances, has been modified to use alternative methods for course instruction.

    What if I am sick and can’t attend my remote class?

    If a student misses class due to illness, they should work with their instructor to make up any missed class work.

    I'm registered for a spring PE class. Will that be offered remotely?

    PE classes will be held remotely during spring term. Instructors will use Canvas to communicate course specifics to students who are signed up for PE classes. If a PE class is canceled, students enrolled in that class will receive options for enrollment in a different PE class.

    Will my classes still be held at the same times as planned or can I access my course content at any time?

    During the first week of spring term (March 30-April 3), instructors will communicate with students in each of their courses regarding expectations for remote learning and any specifics related to timing of course activities.

    Are academic advisors still available for appointments or drop-ins?

    Yes, advising services across campus will continue to be remotely available during spring term. See the Office of Academic Advising for more information.

    UO students can schedule an appointment with an academic advisor using the Navigate App.

    Will tutors be available during spring term?

    Tutoring and academic support remain available online through the Tutoring and Academic Engagement Center. You can access our online writing lab or schedule an appointment with a learning specialist using the Navigate app. We will continue to offer the following services online: Class Encore, remote drop-in and small group tutoring, and GRE test preparation workshops. We are committed to your academic success and available to help: https://engage.uoregon.edu, 541-346-3226.

    Is the UO modifying any academic requirements for spring term?

    Yes, the university has made several changes to the UO’s academic rules. For more information and specific details, see Vice Provost Doneka Scott’s message to UO students.

    How many Community Education Program (CEP) credits can I take?

    To support CEP students during this unprecedented situation, we are increasing spring 2020 term credit limits for CEP students to 20. CEP students who cannot register for more than 8 credits should email registrar@uoregon.edu for assistance.

    Is anything different with the law school since it’s on semesters?

    All requirements for remote learning and events will apply to the law school in the same way they apply to the other departments on campus. More information is available at https://law.uoregon.edu/about/news/Coronavirus.

    I am a graduate student. What should I do to ensure that I keep making progress toward my degree?

    We encourage you to communicate regularly with your advisor or program director about continuing to make progress toward your graduate degree. If you need further assistance, please email the Graduate School at gradsch@uoregon.edu.

    For additional questions related to the Graduate School, see our Graduate School-related COVID-19 FAQs.

    I am a graduate student and I had to take incompletes in one or more of my winter term courses because of the COVID-19 situation. How will this affect my academic standing?

    The Graduate School does not have a limit on the number of incompletes you can accumulate and still remain in good standing. However, some graduate programs do have such limits. Please refer to your department’s requirements and consult with your graduate coordinator or the director of graduate studies with questions about your academic standing within the program. 

    For additional questions related to the Graduate School, see our Graduate School-related COVID-19 FAQs.

    I am a graduate student who is graduating during winter term, but my grades suffered because of the COVID situation. Will I still be able to graduate?

    It depends. If you are in this situation, you should contact your graduate program to evaluate the circumstances and determine what is possible. Contact the Graduate School at gradsch@uoregon.edu.

    For additional questions related to the Graduate School, see our Graduate School-related COVID-19 FAQs.

    I am a graduate student and I need to take a leave of absence during spring term. Can I take a term off from my graduate program?

    Yes. Please review our policies and procedures and contact the Graduate School at gradsch@uoregon.edu if your request would exceed the current maximum number of terms.

    For additional questions related to the Graduate School, see our Graduate School-related COVID-19 FAQs.

    What if I registered for an online course and need to take a proctored exam?

    In-person proctored exams will not be held for online courses that would normally have this requirement. Instructors will develop alternative ways to handle exams and share them with the students in the course.

    A small number of online courses may use ProctorU, but the requirement and associated fees would have been indicated prior to registering for the course.

    I am a graduate student who is scheduled to take my comprehensive exams soon. Are there any accommodations available to complete exams remotely or in an alternative format?

    Comprehensive exam policies and formats are set at the individual graduate program level, so you should consult with your department or program to discuss your options. The Graduate School is encouraging programs to be as supportive as possible, but it is up to each program to make the determination about what accommodations can be made while maintaining academic integrity.

    For additional questions related to the Graduate School, see our Graduate School-related COVID-19 FAQs.

    What online resources does the Graduate School offer for individual student support and community building?

    The Graduate School will offer a range of online, one-on-one consultations on resilience, graduate education, and career coaching, as well as community-building events online during spring term. We will post the schedule on this site as soon as it is available. Please send specific questions to gradsch@uoregon.edu.

    For additional questions related to the Graduate School, see our Graduate School-related COVID-19 FAQs.

    What guidance and resources have been given to instructors about spring classes?

    On March 16, Provost Patrick Phillips sent a message to faculty offering thanks and guidance to faculty and staff working to maintain student educational opportunities while moving to remote instruction.

    The Office of the Provost and information services have created resources to assist faculty with delivering their courses remotely:

    On March 24, Executive Vice Provost Janet Woodruff-Borden sent a message to faculty providing additional information about academic planning for spring term and resources available to support remote instruction.

    Section last updated April 3, 2020, at 8:50 a.m.

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    Tuition, Financial Aid, and Fees

    Will you discount tuition for remote instruction?

    We have received many questions about tuition rates as we move to a remote instructional model. We cannot discount tuition. This ensures that we can provide quality education now and in the future.

    Our faculty, as well as our academic and student staff, will serve students throughout spring term. Also, deploying new technology (even on a temporary basis) incurs additional costs for the university.

    During this unprecedented time as we address a national health emergency, the UO is committed to ensuring students are safe, healthy and well-served, now and in the future. This is our priority.

    How will the UO help students with finances?

    To help students with financial challenges they may be facing, we will stop assessing all interest and billing fees in April, May, or June on overdue student billing accounts.

    If you are a student in crisis, please contact the Office of the Dean of Students for help navigating your options. Email uodos@uoregon.edu or call 541-346-3216 during business hours.

    Is the university offering refunds or discounts for housing or dining?

    The university will not charge students for housing and dining if they decide to take classes from home and are not living in the residence halls. The university is also examining the feasibility of reducing administratively-controlled fees for services that the UO is unable to provide during this time.

    Students with questions about housing costs can directly contact housing@uoregon.edu or call 541-346-4277. They should include or have ready their UO 95 number.

    Why do we have in-state and out-of-state tuition rates?

    Tuition rates are not based on where students live while they take classes. Remote teaching does not impact this funding structure. The University of Oregon, like almost all public universities across the country, charges different rates for in-state vs. out-of-state tuition.

    As a public university, UO receives state appropriation from the state to support its public mission of funding education for Oregonians. Almost all of the funds received are based on the enrollment and completion outcomes of in-state students.

    The institution does not receive any funding for out-of-state undergraduate students. Learn more about how tuition is set.

    If you are facing financial difficulties, please contact the Office of the Dean of Students for help navigating your options. Email uodos@uoregon.edu or call 541-346-3216 during business hours.

    What about student fees?

    The university will not charge Student Union or Student Recreation Center student fees for spring term. Students will also receive a credit for certain course fees for materials not used or field trips not taken.

    Do I still have to pay the $25 per credit online fee if all classes are now online?

    The $25 per credit fee for applies to true UO Online courses which have a unique set of resources. Spring term instruction is delivered remotely, which is different than a true online course.

    I’m worried about fulfilling the requirements to keep my scholarship. Who should I contact?

    Scholarship requirements can vary depending on the scholarship that you are receiving and who awarded the scholarship. Direct your inquiry to the office that awarded the scholarship.

    If your scholarship was awarded by the Office of Student Financial Aid and Scholarships, please contact the Office of Student Financial Aid at financialaid@uoregon.edu or 541-346-3221.

    If your scholarship was awarded by an academic department or a different office on campus, contact that office directly.

    Can I get a refund for my spring term parking permit?

    Yes. Any faculty/staff, student, or affiliate permit holder whose permit is for at least three months in duration may return their permit for a refund of any full month so long as the physical permit is received by the third of that month (e.g., for a refund for April, the permit must be received by April 3). The process for returning a permit is simple:

    1. Go to Transportation Services and download the “return permit” cancellation form.
    2. Complete and email the form to transportation@uoregon.edu. You do not have to physically return the permit hang tag. 

    3. Alternately, you can print, complete, and mail the form with your permit (hang tag) to Transportation Services (1401 Walnut Street, Eugene, OR 97403).  

    Refunds will be provided in accordance with how the payment was made (e.g., payroll deduction or student bill). A check will be mailed to the permit holder’s address in Duckweb if the permit was purchased by credit card, cash or check.

    Does the UO offer any resources for undergraduate students experiencing financial hardship?

    The Students in Crisis Fund is offered through the Office of the Dean of Students for students who are dealing with serious financial disruptions related to the national response to COVID-19. If you are in a financial crisis that is or has the potential to negatively impact your academics, you may be eligible to apply.

    To inquire about the Students in Crisis Fund, please call 541-346-3216 or fill out a Community Care and Support form.

    Does the UO offer any resources for graduate students experiencing financial hardship?

    One or more of the resources below may be of use, depending on your specific situation:

    • Graduate Student Assistance Fund: Graduate students experiencing financial hardship related to a new child, medical expenses, or childcare expenses may qualify for financial help through the Graduate Student Assistance Fund.

    • Students in Crisis Fund: The Students in Crisis Fund is offered through the Office of the Dean of Students for students who are dealing with serious financial disruptions related to the national response to COVID-19. If you are in a financial crisis that is or has the potential to negatively impact your academics, you may be eligible to apply.

      To inquire about the Students in Crisis Fund, please call 541-346-3216 or fill out a Community Care and Support form.

    • Jesse M. Bell Graduate Loan: This short-term loan for up to $500 is available to graduate students with high academic standing and can be used in pursuit of graduate studies.

    • UO Emergency Loan: Up to $300 may be borrowed interest-free for up to 90 days with a service charge of $8 per loan. One loan may be borrowed per term. To qualify for an emergency loan, a borrower must be admitted to the university and enrolled for the current term, with no outstanding emergency student loans.

    • Financial Resources for International Students: The Division of Global Engagement offers a variety of financial resources specifically for international students.

    Because of the rapidly evolving nature of this situation, policies may change without advance notice. Please be sure to confirm your eligibility with the offices listed above.

    Section last updated April 1, 2020, at 12:00 p.m.

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    Housing and Dining

    Will University Housing and Dining remain open?

    Yes, University Housing will remain open during spring term for students who need it. In keeping with the governor’s executive order to reduce concentrations of residents to limit the spread of the coronavirus, the UO is making its residence and dining halls open to students who feel it is necessary for their welfare.

    We recognize that living in the residence halls might be necessary for students who would be without housing if required to leave, those whose travel restrictions or travel safety preclude them from traveling home, and those who would otherwise face an increased health or personal risk returning home.

    Housing and dining will follow guidance from state and local health authorities and the University Health Center to implement social distancing and increased prevention strategies. Students who live off campus and are not currently in Eugene should not return until the governor’s executive order is lifted.

    Why are the residence halls open for some?

    We recognize that living in the residence halls might be necessary for students who would be without housing if required to leave, those whose travel restrictions or travel safety preclude them from traveling home, and those who would otherwise face an increased health or personal risk returning home.

    Will I get a refund on housing and dining costs if I don’t stay on campus?

    Students who wish to cancel their residence hall for the entirety of spring term will receive a full credit to their student account. Students will have until week 4 (April 20) of spring term to vacate their rooms to receive the credit on their student accounts.

    How do I cancel my residence hall?

    To cancel your contract or amend your pre-existing plans, go to your My Housing account and submit or re-submit the Spring Term Plans form. You will receive step-by-step instructions for your situation.

    I want to cancel my housing contract but I am not able to return to Eugene to pack up my room before week 4. What should I do?

    Officials are allowing residence hall students to return for one day to collect their belongings from their residence hall room. Students will need to notify University Housing through the Spring Term Plans Form on their My Housing account of their move-out date. Students will be expected to follow social distancing guidelines. 

    University Housing is developing plans for students who are unable to check out of their room in person. Housing will send an email directly to students who selected this option on the Spring Term Plans form. The email will include instructions for packing, shipping, or donating their belongings. The process will be confirmed by April 13.

    Who can I talk to about University Housing questions?

    For more information for residents, please visit your My Housing.

    You can contact University Housing at housing@uoregon.edu or call 541-346-4277. Make sure to include your 95 number in your email or have it with you when you call.

    What plans are there for increasing social distancing for those who remain in the residence halls?

    Residents and staff are encouraged to follow social distancing measures including maintaining six feet of distance between people when spending time in the residence halls. Social programs and activities will be restructured to be more accessible remotely.

    Room changes through spring break and the first week of spring term will continue under our normal process, including requests related to increasing social distance. Once we are able to assess who is staying in the residence halls and who is leaving campus, we will reevaluate the process for room changes.

    If a student were to need quarantine or isolation, representatives of the University Housing, Health Center, Dean of Students, and Incident Management teams would work closely to determine how to manage each student on a case-by-case basis.

    Options for students without symptoms who need to be quarantined include going home, remaining in their own housing situation if certain criteria are met, staying in a hotel room, or other recommended housing option.

    Options for symptomatic students who need to be isolated include going home, remaining in their own room if a private bathroom is available, an alternative UO Housing room with a private bathroom (for UO housing students only), or other recommended housing option.

    Can I get my mail held or forwarded?

    University Housing will hold mail and packages until April 24 or the student vacates and checks-out. For students not returning to campus, we are required to return packages back to the sender. We encourage students to not send packages or mail to campus if they are not physically here.

    Is the university closing fraternity or sorority houses?

    Each chapter’s facility is privately owned and operated, so the determination whether or not to remain open is not a UO decision. The Office of the Dean of Students is in contact with the national organizations and housing corporations that own the facilities, so that the UO is aware of the individual decisions that they are making.

    Should an organization or corporation look to the UO’s Fraternity and Sorority Life Office for guidance, we are recommending they close if feasible. If it is not possible to close the facility, we recommend that they restrict access only to residents with a demonstrated need to live there. Those students are ones who would be without housing if required to leave, who face travel restrictions that preclude them from leaving, or who would otherwise face an increased health or personal risk should they leave to return home. If facilities are remaining open, we are encouraging property owners to connect with Lane County Public Health about additional health and safety measures.

    I have items in a fraternity or sorority house that I need to get. How can I arra ge to pick them up?

    Several national organizations and housing corporations that own the facilities have elected to limit or restrict access until the governor’s stay-at-home order is rescinded. If you have items that must be collected before the order ends, contact your housing corporation representative.

    Will students receive a refund of the yearly Fraternity and Sorority Life fee?

    Students will not be refunded or credited any part of the FSL fee for spring term. Members are charged this fee per academic year, and it covers the salary of the staff and other related operational costs. As the staff provided services to the members of the Greek community through winter term, and will continue to do so through spring term—conducting Interfraternity and Panhellenic Council meetings, engaging the community remotely, and preparing for fall recruitment—this fee will not be refunded or prorated.

    Will chapters be charged Interfraternity Council and Panhellenic Council dues for spring term?             

    Chapters will not be charged Interfraternity Council or Panhellenic Council dues for spring term. The Interfraternity and Panhellenic Council dues are primarily used for programmatic purposes. As the vast majority of these programs will not occur in a remote format, the Councils have elected to waive spring term dues for the chapters.

    I have a rental agreement with a property management company or landlord, and I want to end my lease. Can the UO help?

    The University of Oregon is unable to intervene in any contracts between students and other entities such as landlords or property management companies. However, ASUO Legal Services may be able to help with legal advice on a number of matters, including disputes between tenants and landlords

    ASUO Legal Services will be open starting Monday, March 30. UO students enrolled and paying fees for spring term are eligible to request services by appointment. To schedule a remote appointment, call 541-346-4273 or complete the contact form.

    Individuals concerned about eviction can read Governor Brown’s Executive Order No. 20-11 for more information.

    Section last updated April 1, 2020, at 3:12 p.m.

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    Travel and Study Abroad

    What is the UO’s policy on official university travel during the COVID-19 outbreak?

    At this time, all nonessential university-sponsored travel, both domestic and international (including local, reimbursable travel by motor vehicle), is suspended until further notice. All university-sponsored trips by employees and researchers must go through a waiver process. For more information and guidance on UO travel, email travelsafe@uoregon.edu.

    I have UO-sponsored travel planned. What should I do?

    Faculty, staff, and undergraduate and graduate researchers with UO-sponsored travel planned can email travelsafe@uoregon.edu to request a waiver. The Travel Advisory Group will review the request and provide a recommendation to the provost, who will make the final decision.

    More travel information is available on the Office of the Provost website.

    I have personal travel planned. Should I cancel?

    The university strongly encourages students, faculty, and staff to consider not traveling. We know that may not be possible, but everyone should be aware of travel warnings, quarantine restrictions, and other guidance from the U.S. Centers for Disease Control and Prevention to help inform personal travel choices.

    Do I need a waiver for personal travel?

    No, you do not need a waiver for personal travel. We strongly encourage students, faculty, and staff to consider not traveling. We know that may not be possible, but everyone should be aware of travel warnings, quarantine restrictions, and other guidance from the U.S. Centers for Disease Control and Prevention to help inform personal travel choices.

    More travel information is available on the Office of the Provost website.

    What is the university's plan for study abroad programs?

    The University of Oregon has canceled all spring term 2020 study abroad programs. Global Education Oregon advisors are following up with individual students to assist with academic planning, including registration support for spring term classes, housing arrangements, finances, and scholarships.

    Additionally, on March 14, all students currently studying abroad on semester or academic year programs were advised to make plans to return home. Global Education Oregon advisors are individually assisting those students with return travel arrangements, enrollment in spring classes, completion of current overseas credits, and finding housing in the Eugene area. Contact geoinfo@uoregon.edu with additional questions or concerns.

    Does the university have travel insurance to cover my trip cancellation?

    UO’s supplemental travel insurance policy provides coverage for medical care while traveling abroad and security evacuation. The Trip Cancellation benefit applies if an insured person has been advised by a physician that they are not medically fit to travel due to an illness or injury.

    What if I plan to study abroad in the summer or fall?

    On March 11, the University of Oregon announced that all nonessential university travel, both domestic and international (including local, reimbursable travel by motor vehicle), is suspended until further notice.

    UO values the opportunity to provide students with a positive and safe study abroad experience. We are hopeful we will be able to offer this option to students as early as summer term this year.

    At this time, all summer and fall programs are scheduled to occur as planned. To ease decision making when applying for future study abroad programs, all study abroad deposits will be fully refundable; students will incur no financial penalty.

    Timely program updates will be provided directly to students who have open applications for summer and fall study abroad programs. Students are encouraged to open an application to receive the most up-to-date program information.

    What if I want to change my study abroad plans for this summer?

    If it makes more sense for you to defer your study abroad plans and not go this summer, GEO study abroad will support you in every way, including refunding all study abroad deposits and helping you adjust your study abroad plans to a different term.

    What is the status of pre-freshman study abroad programs?

    UO values the opportunity to provide students with a positive and safe study abroad experience. We are hopeful we will be able to offer this option to students this year. At this time, all Global Education Oregon pre-freshman programs are scheduled to occur as planned.

    What if I am a student currently studying abroad?

    On March 14, all students currently studying abroad on semester or academic year programs were advised to make plans to return home. As travel becomes less available, there is a risk that students will need to stay in their current location for a period of time yet to be determined.

    We are considering all aspects of this situation with students returning to the U.S. A university working group is evaluating student requests to stay in their current location on a case-by-case basis, looking at the relative risk of staying where they are versus returning to the U.S.

    I am a student who just returned home from a program abroad. What do I do next?

    Once you are on your way home, GEO will help with enrollment in spring classes, completion of current overseas credits, and finding housing in the Eugene area if needed. All of these arrangements will be tailored, one student at a time, in conversation with a GEO advisor, to come up with the best plan for you in response to current circumstances.

    When you do return, please only reach out to GEO by phone at 541-346-3207 or by email at geoinfo@uoregon.edu. Questions regarding academic continuity and options for spring term enrollment should be directed to GEO’s Assistant Director at lruiz1@uoregon.edu.

    Please follow instructions from the Center on Disease Control and Prevention (CDC) on social distancing and self-isolation and review information for students returning from Europe and information for travelers from other regions.

    I am a family member of a study abroad student who was asked to return home from a program. Where can I get more information?

    On March 15, Global Education Oregon’s Executive Director emailed students’ emergency contacts with updated information. (The current emergency situation permits FERPA regulations to be modified, allowing GEO to communicate with these individuals even without a signed Consent to Release Education Records form on file.) If you have additional follow-up questions, please contact GEO at geoinfo@uoregon.edu.

    How will I be supported with travel change fees for my study abroad program?

    Global Education Oregon will refund any airline change fees not covered by airline credit and/or travel insurance in the following cases:

    1. if a student is currently abroad and has their program cancelled by GEO or
    2. where students were instructed to purchase airfare and their program was cancelled before departure, or
    3. where students have been informed of the option to withdraw from an upcoming GEO program.

    Can I transfer any Global Education Oregon study abroad scholarship to another program or term?

    Yes, you may transfer any Global Education Oregon scholarship to any future program or term. Contact geoinfo@uoregon.edu with additional questions or concerns.

    How can I speak with a Global Education Oregon advisor?

    GEO advisors are available to conduct remote advising appointments via phone, Microsoft Teams (accessible to anyone with a @uoregon.edu email address), or email. To find a specific advisor, visit the GEO program website. To set up an appointment please call 541-346-3207, email your advisor, or search for your advisor on UO Office Microsoft Teams and send them a message. GEO advisors are also available to speak via Zoom and Skype. For general advising questions not specific to any program, please email geoinfo@uoregon.edu.

    Section last updated April 1, 2020, at 12:00 p.m.

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    Human Resources

    If I am unable to work remotely and there is no work available to me on campus while the university is in modified operational status due to COVID-19, will my pay or benefits be impacted? Will I be required to exhaust my accrued leave?

    We recognize that the modifications to UO's operations generate many questions for employees. Given the fluid and dynamic nature of this national health emergency, we are actively working to identify and communicate answers to many complex questions related to employees' compensation, benefits, and leave.

    The Office of Human Resources is collaborating with UO senior leadership to update and enhance guidance and instructions for supervisors and employees, including student employees, as information becomes available.

    Please continue to check these FAQs, as they are updated regularly. Thank you for your patience as we navigate this unprecedented situation.

    What is the university’s stance on working remotely?

    Effective March 16, faculty and employees are asked to begin working from home if they can do so in ways that do not inhibit the university’s ability to provide core services or delivery of education to students. Working remotely is not an option for all employees, but implementing it where practical can go a long way to enhancing social distancing and reducing risk both for those working at home and those who remain on campus.

    For those who cannot work remotely or whose jobs require them to be on-campus to support core services and/or the delivery of education, managers need to review and assess work and workspaces (offices, labs, etc.) for appropriate social distancing and hygiene measures. Please make adjustments so that 6 feet of space can be maintained between individuals, including faculty, staff and visitors.

    Refer to the resources put together by Human Resources for social distancing in the workplace, including flex work, student employees, and leave options.

    I have a job that can only be done on campus; working remotely is not an option. In light of COVID-19, what steps are being taken to add protections for me and others like me?

    The university has directed supervisors to actively explore and implement social distancing measures, including flexible work arrangements, for all positions, while balancing the need to maintain critical operations.

    For positions where work activities can be safely and effectively completed by an employee who is working remotely, supervisors have been instructed to utilize this option.

    We recognize there are critical functions that require employees to remain on campus in order to continue the university's modified schedule of operations. Having employees who can work from home do so is one social distancing measure the university is employing in order to maintain a safe and healthy work environment for employees who must come to campus in order to do their jobs.

    Supervisors should explore and implement other social distancing measures, such as creating 6 feet of distance in between individuals in the workspace or interacting with others virtually or via phone, rather than in person, as practical for their unit.

    More information can be found in the UO Prevention FAQ.

    Not all jobs on campus easily allow for social distancing. What should I do if my job requires me to be in close contact with others?

    The university has directed supervisors to actively explore and implement social distancing measures, including flexible work arrangements, for all positions, while balancing the need to maintain critical operations.

    For positions where work activities can be safely and effectively completed by an employee who is working remotely, supervisors have been instructed to utilize this option.

    We recognize there are critical functions that require employees to remain on campus and, in some cases, to be in close contact with others in order to continue the university's modified operations. Having employees who can work from home do so is one social distancing measure the university is employing in order to maintain a safe and healthy work environment for employees who must come to campus and be in close contact with others in order to do their jobs.

    Supervisors should explore and implement other social distancing measures, such as creating 6 feet of distance in between individuals in the workspace or interacting with others virtually or via phone, rather than in person, as practical for their unit.

    More information can be found in the UO Prevention FAQ.

    I need to stay home with my child(ren) while schools are closed. Can I use sick leave?

    We understand some of you may be facing challenges related to school closures and are planning for necessary child care. In many cases we know that could impact employees’ ability to report to their work location on campus.

    We are directing managers and supervisors to work with employees to arrange for remote work where operationally feasible. Where this is not possible we are directing managers and supervisors to work with employees to see if there are flexible schedules that may allow them to come to work for all or part of their regular work hours.

    If neither of these options is possible employees may use paid vacation and sick leave to cover their absence from the office.

    The university continues to evaluate the local school closures impact on employees and university operations and will issue any additional updates and guidance if necessary.

    Can I bring my child(ren) to work with me, since schools are closed?

    No, you are not allowed to bring your children to work with you for safety and health concerns related to the spread of COVID-19 and the university’s focus on social distancing.

    The UO has a flexible work policy that allows for employees and their units to explore flexible work arrangements, such as social distancing strategies, flexible work locations, and flexible schedules.

    Talk with your supervisor about options that may be available to you. In circumstances where flexible work arrangements are not an option, employees will be able to utilize accrued vacation and sick leave to cover absences related to state-mandated school closures.

    What resources are available to help me and my family navigate concerns regarding COVID-19?

    UO contracts with Cascade Centers, Inc. to provide a comprehensive Employee Assistance Program (EAP) for benefit-eligible employees and their dependents. The services are provided at no cost to eligible members.

    Cascade Centers, Inc. recently issued a special announcement regarding COVID-19. Visit EAP for more information about this program or visit Cascades Center, Inc.

    For additional questions related to Human Resources, including FAQs for supervisors, see the Human Resources website.

    Section last updated March 19, 2020, at 3:10 p.m.

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    Research

    How do I know if the University considers activities related to my research as a critical activity?

    Given the complexity of our research enterprise, the University of Oregon understands that it is impossible to provide a comprehensive list of critical versus non-critical research activities. At this time, we expect all researchers who can work from home do so and that research activity in your lab to be significantly reduced, as per prior OVPRI communications. Critical research activities may continue only if strict social distancing and increased cleaning requirements are met.

    Critical activities include:

    • Activities required to maintain lab safety, such as maintaining gas supply and checking on equipment that cannot be safely powered off for extended periods of time, as well as care for animals, plants, and other living organisms
    • Research related to COVID-19
    • Research activities where delaying or canceling research activity would result in unrecoverable loss of a faculty member’s long-term research trajectory

    Please use the primary UO inquiry form if you have further questions.

    I need to come to campus in order to perform critical tasks related to research. What do I do?

    To ensure the safety and wellbeing of our faculty, staff, and students engaged in maintaining critical research activities, we are requiring any person coming to the UO to carry out critical research activities to complete the OVPRI on-campus research form prior to any campus visits.

    OVPRI will use these responses to coordinate effectively with our campus partners (Environmental Health and Safety, Safety and Risk Services, UOPD, etc.) to help protect the health and safety of our community and facilities while maintaining critical research functions. All information disclosed in this form will be kept confidential and only used internally in coordination with our IMT partners.

    What guidance have the federal agencies given in response to the COVID-19 outbreak?

    Federal funding agencies have been providing guidance. We will be reviewing it and passing it along via the research-related COVID-19 FAQs.

    What about my upcoming grant proposal? Will it still be submitted?

    UO’s Sponsored Projects Services (SPS) is committed to continuing to provide comprehensive services pertaining to grants, contracts, and competitive awards. The unit is fully prepared to work remotely if necessary and submit proposals without interruption.

    Please make sure to create an EPCS record for any anticipated grant submissions as soon as possible to help SPS anticipate upcoming workloads.

    What if I need an extension of my proposal submission deadline?

    Many federal agencies, including NIH and NSF, have extended deadlines or are permitting late applications within a certain window. 

    For more guidance from sponsors on extended deadlines and late submissions, see research grants, contracts, and competitive awards in our research-related FAQs.

    Please contact your pre-award SPA if you believe that you have a COVID-19 related reason for needing an extension. 

    My lab and/or department has supplies, like personal protective equipment (PPE) and/or medical supplies that can be useful to COVID-19 response. How can I get these to health centers and medical providers?

    Thank you for your willingness to help contribute to response. The IMT is coordinating efforts to assess current available inventory and is developing a strategy to collect and transport PPE and other supplies to the University Health Center and other local healthcare providers.

    If you would like to donate PPE and/or medical supplies, please have one member of your group complete this PPE and medical supply inventory form. We will be in touch with the point-of-contact listed in the form to coordinate pick up from your lab.

    While we have records of your donations from the information completed in your form, if you are reporting on behalf of an entire unit, we ask that you track the donations specifically from your lab internally. This will help us take advantage of supplemental funding if federal sponsors permit reimbursement for these donated supplies. 

    Will there be other guidance regarding research matters in response to COVID-19?

    For additional questions related to research, see our research-related COVID-19 FAQs.

    Section last updated March 30, 2020, at 2:12 p.m.

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    Events and Athletics

    Will commencement be held this spring?

    Commencement activities, including departmental ceremonies, will not be held as in-person events this year. We know this is disappointing, and we did not make the decision lightly. However, to protect the health and safety of thousands of students and their guests, we believe it was the right thing to do.

    We are working hard on alternative ways to offer a meaningful experience. Additional details will be released in coming weeks. We have reached out to potential graduates. Please check the commencement website for updates.

    Will graduation regalia still be available?

    The Grad Fair event originally scheduled to take place on April 6-9 has been canceled. The Duck Store plans to offer online purchase of regalia and other commencement essentials for photos and other needs at a future date.

    Are athletic events still being held?

    All Pac-12 conference and non-conference sporting events are cancelled through the end of the academic year, including spring sports that compete beyond the academic year. In addition, the NCAA has cancelled all remaining winter and spring NCAA championships.

    The UO Department of Intercollegiate Athletics will communicate directly with ticket holders about refunds. Visit GoDucks.com for more information.

    I’m hosting or attending an event on campus. Should I cancel or attend?

    On March 23, Oregon governor Kate Brown issued an executive order calling for Oregonians to stay home, closing specific retail businesses and requiring social distancing in most cases, immediately and until further notice. Social gatherings with people from outside of your household are not allowed. See the order for more specifics.

    If you have questions about your specific event, please contact your event organizer.

    Are you still hosting tours and admissions events?

    All admissions events — Pathway Breakfast, Oregon Receptions, Spring Receptions, Spring IntroDUCKtion, Embracing the Future, and Connections and campus tours — are postponed until further notice.

    The UO360 virtual tour of campus is an excellent way of exploring the University of Oregon from the comfort of your own home. Experience life in the UO’s classrooms, libraries, and bleachers on your phone or tablet—no VR glasses necessary.

    The university is working to find ways to connect with prospective students virtually and will be sending out information to admitted students.

    Section last updated April 1, 2020, at 12:00 p.m.

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    Tech Support

    How do I as a UO staff member get started with working remotely?

    Information Services at the UO has information and resources to make sure you have all you need to work from home or other remote locations. Please see more information at https://is.uoregon.edu/remote.

    How do I as a faculty member get support with teaching and learning remotely?

    For resources to help faculty and instructors finalize winter term 2020 courses and prepare to deliver spring term 2020 courses remotely, see the page for Academic Continuity Resources and Guidance.

    Instructors can find an overview for various software services on a UO Canvas site with tools for remote instruction and learning

    For ideas to adapt class material online or other formats, see the page for Moving instruction online and teaching ideas

    The UO Libraries has this page of Library resources for remote teaching

    Zoom meeting hosting is available for UO faculty and staff members, including graduate employees. You can sign up for a Zoom host account that will allow you to create and host sessions. Zoom isn’t intended to replace Canvas Conference, Panopto, or Microsoft Teams.

    If you feel more comfortable using tools other than Zoom, please do so. Panopto is the preferred choice for creating and delivering pre-recorded content through Canvas. For administration and remote work, we recommend continuing to use Teams, as many UO faculty and staff members are doing already.

    How do I get help with Canvas?

    For assistance accessing Canvas for teaching, learning, and classrooms, visit Canvas support.

    Section last updated March 13, 2020, at 2:48 p.m.

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    We are continually updating these FAQs. If you have a question that isn’t answered in this FAQ, please submit it using this web form.

    Submit a Question